FAQS


FAQS
What is Virgin hair? Virgin Hair is hair that has not been dyed, bleached, permed, straightened or chemically treated in any way. All of our hair is in its natural state and guaranteed to be in its correct cuticle alignment. How many ounces are in each bundle? Our bundles contain 3.5 - 4.0 ounces. How many bundles do I need? For a partial install we recommend 2 bundles For a full install, we recommend 3 to 4 bundles For 24"+ we recommend 4 to 5 bundles. Can I straighten, curl, wash, color &/or bleach my hair? Yes. Our hair is 100% human hair. All textures will return to its original state after a gentle wash. We recommend consulting a professional colorist if you wish to color your hair. Shedding? Minimally. The most effective way to avoid shedding is by sealing the wefts. You or your professional stylist should perform this task before installing the bundles. Any company that states “no shedding” is using this as a sales pitch & is not being completely honest. Longevity? With proper care, your hair will last 6 months to a year. To ensure that you are protecting your investment. We have provided a Hair Care section on our site to make sure that you get the most out of your beautiful virgin hair. How do I seal the weft? Cutting the weft promotes shedding, so we advise using a weft sealer to prevent this. Without getting it on the hair, apply the sealant on one side of the weft, allow it to dry and repeat this process on the other side. What is your shipping policy? We ask that you all 2-10 business days for processing and shipping (excluding holidays) We will email you the tracking number once your hair has been shipped via USPS. What is your refund policy? Due to the nature of our products, all sales are final. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair.

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